Can I purchase a prescription medication without a prescription?

No. A written authorisation from your vet in the form of a prescription is required so the pharmacist can dispense medication for your pet. The prescription has your pet's details, the medication dose and frequency, as well as the duration that your pet requires the medication.

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Is Emergency Vet Online a pharmacy?

No. Emergency Vet Online is not a pharmacy. We provide a service by connecting Australian pet owners with Australian pharmacists and veterinarians who can dispense prescription pet medications.

 

Who dispenses the prescription medication?

All orders for prescription medications are supplied by Veterinary Care Pty Ltd (51 653 166 628) & BOVA Compounding Pharmacy (ABN: 40 144 796 878, NSW Pharmacy Registration Number: PC0023754. Emergency Vet Online is 100% owned and operated by Australian-registered veterinarians, and their associated compounding pharmacy operates from a registered pharmacy premises at Suite 1, 304-318 Kingsway CARINGBAH NSW 2229. All prescription medication supplied by Emergency Vet Online is sourced from Australian veterinary wholesalers and is dispensed by Australian-registered pharmacists and Veterinarians. The registration of any Australian pharmacist can be viewed on the AHPRA website: www.ahpra.gov.au.

 

What if I cannot find a product?

Our range of products and those available for supply by the pharmacist is constantly growing, but if there is a product you can obtain from your regular veterinarian that is not listed on our website, then let us know as it may be able to be sourced for you at a much lower cost email us at info@emergencyvetonline.com.au

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Is the medication on your site authentic?

Yes. When purchasing prescription medication through Emergency Vet Online you know that:

• All prescription medication supplied is sourced from Australian veterinary wholesalers and Australian registered pharmacists,

• All medication available is registered with the Australian Government (TGA or APVMA) or prepared by an Australian registered compounding pharmacist,

• All medication supplied is processed and dispensed by Australian-registered pharmacists and Veterinarians.

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What if my vet will not write a prescription?

While we find that most veterinarians in Australia are usually more than happy to write a prescription, they are not legally required to do so when requested. If your vet is unwilling to write a prescription, then you can try to find another vet in your area who is happy to write prescriptions. Your pet will require a full consultation with the new vet before they can write a prescription.

If you're still having trouble then please email us at info@emergencyvetonline.com.au Emergency Vet Online offers a paid Telehealth and Home consultation service where you can speak with an Australian-registered veterinarian should you require further information about medications or should you require a prescription a veterinarian can attend your home for a full health assessment of your pet.

 

How long is a prescription valid for?

A prescription is valid for either 6 months (unless a shorter date is specified by your vet) or until all of the repeats on the prescription are used up, whatever comes first. If your vet has not included repeats, or has specified “no repeats”, then the prescription is valid for one supply only and we will need a new prescription for your next order.

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Can my vet write an "ongoing" prescription?

No, since a prescription is only valid for up to 6 months, your vet cannot write an "ongoing" prescription. Furthermore, we are only allowed to supply up to the quantity that your vet authorises on the prescription. Once we have supplied what your vet authorises on the prescription, we will need a completely new prescription to provide more medication.

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I have one repeat, what does this mean?

If your vet has authorised one (1) repeat, this means that they are authorising the initial quantity (i.e. 1 bottle), plus one repeat – therefore there are two supplies (i.e. 2 bottles) in total.

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If my script has repeats, will you hold it for my next order?

For the vast majority of our clients, we hold their repeats, so that they don’t have to keep posting in the original prescription prior to every repeat order. This helps to reduce cost and speed up the process of ordering repeats.

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If I want my repeats returned, will you facilitate this?

Yes. The repeat prescription is your property, so if you want it returned, our pharmacist has a professional obligation to facilitate this. You may be charged for the cost of return postage, if required.

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What kind of medications can be dispensed?

We only dispense Veterinary approved medications or Veterinary medications that are used to treat veterinary conditions. The medications are classified as scheduled 3 and or scheduled 4 only medications. We do not dispense schedule 8 (S8) medications. Please see your health care provider i.e. registered veterinarian to discuss further should your prescription require S8 medications.    

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